Reference

How gameloop Handles Your Personal Data

Your account data — including your registered details, wallet activity through DANA, OVO, or GoPay, and session history — is handled with clear purpose and kept only as long as necessary.

DANA, OVO, GoPay wallet data protectedAccount access secured with OTP verificationData requests handled via support channelLive casino and slots

Explore the Lobby Read FAQ

What Data We Collect and Why

gameloop Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide during registration — your name, contact information, and preferred payment method. If you connect a DANA, OVO, or GoPay wallet, we record transaction references to process deposits and withdrawals accurately; we do not

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store your full wallet credentials. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. Cookies help us remember your lobby preferences and keep your session active across pages. We do
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not sell your personal data to third parties. Data shared with payment processors like DANA, OVO, and GoPay is limited to what those services need to complete your transaction. Availability of our services depends on local law and eligible regions in Indonesia. Players in Denpasar access
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the same account protections as anywhere else on the platform. Retention periods vary by data type: transaction records are kept for the period required under applicable financial regulations, while session logs are cleared on a rolling basis.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE PROTECT DATA

Security, Cookies, Retention and Your Rights

We use SSL encryption on every page and require OTP confirmation for login and withdrawal steps, so access to your account stays with you. Here is how we handle the four areas that matter most to your privacy.

Data Security

SSL encryption covers all data in transit. Withdrawals via OVO or GoPay require a verification step before funds move, adding a second layer of confirmation tied to your registered wallet.

Cookies and Session Data

We use functional cookies to keep your lobby session active and analytical cookies to understand how pages are used. You can adjust cookie preferences through your browser settings at any time.

Data Retention

Transaction records linked to DANA, OVO, or GoPay payments are retained for the period required by applicable financial rules. Session and device logs are cleared on a rolling schedule.

Your Rights

You may request a copy of your data, ask us to correct inaccuracies, or request deletion of non-essential records. Submit requests through live chat or email with your account details for identity verification.

CONTACT FOR PRIVACY

Reach Us About Your Data

If you want to review, correct, or request deletion of your personal data, our support team handles these requests directly. Reach out through any of the channels below and include your registered account details so we can verify your identity before making any changes.

Live Chat Open the chat widget from your account dashboard. Available around the clock for account and data queries — fastest path for urgent data correction requests.

Email Support Send your data request to our support address. Include your registered email and the specific data action you need — review, correction, or deletion.

Account Settings Some data — like your display name and contact details — can be updated directly inside your account profile without contacting support.

Common Questions About Your Data

These are the questions we hear most often about how your data is handled on this platform. If your question is not covered here, reach out via live chat from your account dashboard.

We collect your registration details, contact information, and payment method references — including DANA, OVO, or GoPay wallet transaction IDs. We do not store full wallet credentials or card numbers.

Payment references are used only to process and verify your deposits and withdrawals. This data is shared with the relevant payment processor solely to complete your transaction and is not used for marketing.

Yes. Contact support via live chat or email with your registered account details. We will verify your identity and provide the data we hold within a reasonable timeframe under applicable local rules.

Send a deletion request through live chat or email. We will remove non-essential data promptly. Some records — such as transaction logs tied to DANA or GoPay activity — must be kept for the period required by financial regulations.

We do not sell your data. We share only what payment processors like OVO, DANA, and GoPay need to complete your transactions. No personal data is passed to advertisers or unrelated third parties.

Basic details like your display name and contact information can be edited directly in your account profile. For changes to registered identity documents, contact support through live chat for assisted verification.

How gameloop Handles Your Personal Data

Security, Cookies, Retention and Your Rights

Data Security

Cookies and Session Data

Data Retention

Your Rights

Reach Us About Your Data

Common Questions About Your Data

01 What personal data does gameloop collect when I open an account?

02 How is my DANA, OVO, or GoPay payment data used?

03 Can I request a copy of the data gameloop holds about me?

04 How do I ask for my data to be deleted?

05 Does gameloop share my data with third parties?

06 How can I update my contact details or correct inaccurate information?

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